Knowledge Base and Technical Support
Product code: GW17xxx
All Gateway devices emulate the CD changer (CDC) function (or MDI function), this is how the car can recognise them. There are quite a lot of car types which support an external CD changer, but not al...
First you need to pull out the head unit (radio/navigation) from the dash of the car: Then at the back of the radio head unit you unplug the Quadlock, BMW 17 pin or mini ISO connector (that includes t...
You can use the following Apple devices for update: iPods without iOS iPhone 5 and 6 trough Dension Lightning Adapter LIA1GW0 (from Lightning Adapter firmware version 005) Please note: The update proc...
iPod (4th generation) iPod nano (1st, 2nd, 3rd, 4th , 5th and 6 th gen.) iPod mini iPod Photo 4G iPod Video 5G iPod Classic (80/120/160GB) iPod Touch (1st, 2nd, 3rd and 4th generation) iPhone, iPhone ...
This usually happens if there is a problem with the iPod / iPhone or Dock cable. Before replacing anything, you need to try the following: Make sure that it is has music on it Reboot the Apple device ...
This could happen “relatively” easily because all car systems are different. It can be small, medium, big or large like a stadium, could come with 4 speakers or 12 speakers… All in all we use default ...
The factory installed external CD changer needs to be removed/disconnected from the car completely if you want to use all functions of the Gateway (music playback). This is because the Gateway emulate...
CD changer: It is mostly in the trunk, sometimes in the glove box, in rare cases in the center console. BMW: If the CD changer connection is too far in the car (in the trunk), then you can use the ex...
Only in case of Volkswagen, Skoda and Seat might the coding be required. By CAN BAP based systems (VW, Seat, Skoda – GW17V21) the Media option is disabled (most cases) therefore the car has to be code...
This problem could appear on 3 specific cases: The car has DSP The CD changer plug has been connected in a wrong way on the cable of the GW17BM1 (17 round PIN connector) The iPod Dock cable is not con...